Refund Policy

Last Updated: January 1, 2025

Effective Date: January 1, 2025

Important Notice About Our Services

Educational Content Only: GiftLama.org is primarily an educational resource providing free information about gift cards. We do not sell gift cards, process gift card transactions, or facilitate any gift card purchases or exchanges. Most of our educational content and resources are provided free of charge to the public.

Services Covered by This Refund Policy

This refund policy applies only to the following paid services offered by GiftLama Education LLC:

• Premium Educational Consultations: One-on-one educational consultations with gift card experts
• Corporate Training Programs: Custom educational programs for businesses and organizations
• Educational Content Licensing: Licensing of our educational materials for commercial use
• Speaking Engagements: Expert speaking services at conferences and events
• Premium Research Reports: Detailed industry research and analysis reports

Services NOT Covered

This refund policy does not apply to:

• Free educational content available on our website
• Free newsletter subscriptions
• Free customer support services
• Gift card purchases (we do not sell gift cards)
• Third-party services or products

Refund Eligibility and Timeframes

Educational Consultations

Refund Period: 24 hours before scheduled consultation

Refund Amount: 100% refund if cancelled more than 24 hours in advance

Conditions:

• Must request cancellation at least 24 hours before scheduled time
• Refund requests must be made via email to [email protected]
• No refunds for consultations cancelled less than 24 hours in advance
• No refunds after consultation has been completed

Corporate Training Programs

Refund Period: 7 days before program start date

Refund Amount: Varies based on timing of cancellation

Refund Schedule:

• More than 30 days before program: 100% refund
• 15-30 days before program: 75% refund
• 7-14 days before program: 50% refund
• Less than 7 days before program: No refund

Educational Content Licensing

Refund Period: 14 days from purchase date

Refund Amount: 100% refund if content not accessed or downloaded

Conditions:

• Content must not have been accessed, downloaded, or used
• Refund request must include reason for cancellation
• No refunds once content has been accessed or integrated

Speaking Engagements

Refund Terms: Based on signed contract terms

Typical Conditions:

• Refund terms specified in individual speaking agreements
• Travel expenses may be non-refundable if already incurred
• Force majeure events handled case-by-case

Premium Research Reports

Refund Period: 7 days from purchase date

Refund Amount: 100% refund if report not accessed

Conditions:

• Report must not have been downloaded or accessed
• Valid reason required for refund request
• No partial refunds for multi-report packages once first report is accessed

How to Request a Refund

Step 1: Contact Us

Send a refund request email to: [email protected]

Alternative contact methods:

• General Support: [email protected]
• Phone: +1 (773) 555-0147 (business hours)
• Mail: GiftLama Education LLC, 2847 North Lincoln Avenue, Chicago, IL 60657

Step 2: Provide Required Information

Include the following information in your refund request:

• Full Name: Name on the original purchase
• Email Address: Email used for the purchase
• Order/Invoice Number: Reference number for the service
• Purchase Date: Date of original transaction
• Service Type: Which service you're requesting a refund for
• Reason for Refund: Brief explanation of why you're requesting the refund
• Payment Method: How you originally paid (credit card, bank transfer, etc.)

Step 3: Await Confirmation

We will respond to refund requests within:

• Email Requests: 24-48 hours during business days
• Phone Requests: Immediate during business hours
• Mail Requests: 5-7 business days

Refund Processing

Processing Time

Once approved, refunds are processed according to the following timeline:

• Credit Card Refunds: 3-5 business days
• Bank Transfer Refunds: 5-7 business days
• PayPal Refunds: 2-3 business days
• Check Refunds: 10-14 business days (plus mailing time)

Refund Method

Refunds will be issued using the same payment method used for the original purchase:

• Credit card purchases refunded to the same card
• Bank transfers refunded to the same account
• Cash purchases refunded by check
• If original payment method is unavailable, alternative arrangements will be made

Non-Refundable Situations

Refunds will not be provided in the following circumstances:

Service-Related

• Completed Services: Educational consultations or training that have already been delivered
• Accessed Content: Digital content that has been downloaded, accessed, or used
• Custom Work: Customized reports or content created specifically for your organization
• Third-Party Costs: Non-refundable expenses incurred on your behalf (travel, materials, etc.)

Policy Violations

• Services cancelled outside the specified refund periods
• Refund requests made after service completion
• Violation of our Terms of Service
• Fraudulent or abusive refund requests

Force Majeure

In cases of force majeure events (natural disasters, government actions, pandemics, etc.) that prevent service delivery:

• We will work with clients to reschedule services when possible
• Credits for future services may be offered instead of refunds
• Refund terms may be modified based on specific circumstances

Dispute Resolution

If you're not satisfied with our refund decision:

Internal Review Process

1. Initial Request: Submit original refund request to [email protected]
2. Review Response: If denied, request escalation to management
3. Management Review: Senior management will review the case
4. Final Decision: Written decision provided within 10 business days

External Options

If internal resolution is not satisfactory:

• Chargeback: Contact your credit card company for purchase disputes
• Consumer Protection: File complaints with relevant consumer protection agencies
• Legal Action: Pursue legal remedies as permitted by law

Partial Refunds

In some cases, partial refunds may be offered:

• Multi-Session Programs: Prorated refunds for unused sessions
• Package Deals: Refunds for unused components of service packages
• Service Issues: Partial refunds when service quality doesn't meet standards
• Technical Problems: Compensation for service disruptions beyond our control

International Customers

For customers outside the United States:

• Currency: Refunds issued in the original payment currency
• Exchange Rates: Fluctuations may affect final refund amount
• Processing Time: May take additional time for international transfers
• Fees: Bank or transfer fees may be deducted from refund amount
• Local Laws: Subject to applicable consumer protection laws

Record Keeping

We maintain records of all refund requests and transactions for:

• Legal and regulatory compliance
• Financial auditing purposes
• Customer service improvement
• Fraud prevention and detection

Records are retained in accordance with applicable laws and our data retention policies.

Policy Updates

This refund policy may be updated periodically to reflect:

• Changes in our service offerings
• Updates to legal or regulatory requirements
• Improvements to our customer service processes
• Feedback from customers and stakeholders

Material changes will be communicated through website notices and direct customer communication where appropriate.

Contact Information

For questions about this refund policy or to request a refund:

GiftLama Education LLC
Customer Service Department
2847 North Lincoln Avenue
Chicago, IL 60657
United States

Refund Requests: [email protected]
General Support: [email protected]
Phone: +1 (773) 555-0147
Fax: +1 (312) 784-9257

Governing Law

This refund policy is governed by the laws of the State of Illinois and the United States. Any disputes arising from refund requests or this policy shall be resolved in the courts of Chicago, Illinois.

Last Updated: January 1, 2025

Policy Version: 1.0